Frequently asked questions

You don’t need to pay in advance – when making a reservation, you have the option to choose payment on location.

Yes, you can pay in cash at our locations – except at our Delft location.

We may already be fully booked on your preferred date and time. When selecting your desired date, only the white time slots are available — greyed-out time slots are already fully booked.
If you're experiencing a different issue or a technical error, please contact the specific location directly.

Yes, we sell gluten-free nachos, and most locations also offer gluten-free fries. For further questions, please contact your location or check the location's menu online on the location page (found under "contact").

Yes, we offer our delicious BBQ chicken pizza and chicken nuggets as Halal options.
For further questions, please contact your location or check the location's menu online on the location page (found under "contact").

Yes, you can. We are closed on Mondays and Tuesdays outside of school holidays. You can rent a location on these days starting from €1,000. If you want to rent a location during regular opening hours for a specific period, this can be arranged in consultation with the respective location. You can send an email to the location with your request.

We hanteren een scherpe prijs voor maximaal 2 begeleiders, deze kunnen mee eten en krijgen ook de speciale Bounce sokken om mee te springen. Uiteraard kan je meer begeleiders mee nemen en deze kan je bijboeken tijdens de 2de stap in de reservering. 

There may be a technical issue, or our staff at the location might be very busy. You can try again later or send an email with your question or request.

Yes, definitely. We recommend visiting during quieter times and having a supervisor accompany them. It's best to come before 12:00 so that the little ones are not overwhelmed by the crowds and older children in the park. Our Mini Bounce tickets are suitable for this, allowing a parent or supervisor to jump along for free.

Yes, you can add or remove someone at the location. You will always pay for the number of participants present. If you have paid in advance, any overpaid amount will be refunded to the account from which the payment was made.

Yes, the range of products, prices, and opening hours may differ by location. At Bounce Valley, we strive for as uniform a policy as possible regarding prices, products, and assortment. However, there may be differences due to location-specific variations. If in doubt or for specific inquiries, we recommend contacting the location you plan to visit directly. You can find the contact details on the page of the respective location.